Wednesday, Oct 14 · Example data
Good afternoon. 3 patients are waiting on a call from you.
Everyone else got a text back. 6 consultations are booked for tomorrow.
Needs you
Oldest first. Each one waits for a person, not a text.
Dev P.
Asked about cost
Wants a price range for the knee consult before booking.
Rosa M.
Wants a person
Replied "can someone call me" after the second text.
Greg T.
Insurance question
Asked if the clinic takes Regence before picking a time.
This week, in plain numbers
Oct 8 – Oct 14 · compared with the week before
Patients who reached out
52
+8 vs last week
Every one got a text back.
Typical time to first text
5 sec
Same as last week
Half got it faster than this.
Consultations booked
23
+5 vs last week
44% of patients who reached out.
Caught after hours
19
+3 vs last week
Came in while the office was closed.
Latest patients
Maria G.
Website form · 2:41 PM
Texted in 4 sec
Booked Thu 9:30 AM
Booked
Dev P.
Missed call · 1:58 PM
Texted in 6 sec
Asked about cost
Needs you
Alicia R.
Facebook ad · 12:20 PM
Texted in 3 sec
Choosing a time
Still talking
Tom W.
Text to office · 10:05 AM
Texted in 5 sec
Booked Fri 2:00 PM
Booked
Hannah L.
Website form · 9:12 PM yesterday
Texted in 4 sec
Booked Thu 11:00 AM
Booked
Sam K.
Missed call · 7:40 PM yesterday
Texted in 7 sec
Replied STOP
Opted out
When patients reach out
Last 7 days. Dark part = front desk closed.19 of 52 came in while you were closed. Each got a text within seconds.
Open hours
After hours
The first text patients get
"Hi Maria, thanks for reaching out to [Clinic name]. Is this about a new concern or an existing appointment? Reply STOP to opt out."